Hi Team,
I was invited again recently to contribute to the Association of Fitness Studios‘ blog–read here for some thoughts on creating a signature customer experience.

Even if you don’t work in the fitness industry, I think much of what I say is applicable to other areas of life. In essence, take what works for you and develop a process around it – it can be a work process, a workout process, a way of communicating, or even a way of relaxing. If we can all streamline more of what works, we can start that upward spiral that spreads positive energy to other areas of our lives and those around us.

In good health,